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Terms and conditions

Payment

Canasiva Lth accept payment from Credit card/VISA-Credit card, VISA, VISA Electron, Mastercard and JCB. Payment is deducted from your account when your order is shipped.

All amount is in EUR. European Union, VAT included.

Canasiva Lth is using a verified payment server, which encrypts all your card information with SSL ( Secure Socket Layer ) protocol. It means that you can not read your information.

 

Delivery

At Canasiva Lth we always strive to deliver your order within 1-3 days, may vary according to weekend, holiday and vacation.
As customer, it is your responsibility to provide the correct shipping address. Normal delivery time to addresses in Denmark is 3-7 working days after order transmission.
The delivery time of 3-7 working days due to our packages are sent from Spain.

 

Shipping

Canasiva have free shipping in EU.

 

Delays

Hemp products containing cannabinoids are a controversial topic many places in the world, so there may rarely occur inspections and detention of shipment.

If this happens, it is your responsibility as receiver, to clarify the reason for the delay and it is then evaluated, whether to be sent a new shipment.

 

Personal data policy

How do we handle your personal information?
All confidential information given to Canasiva Lth, are registered with the purpose to deliver your order. Your information is securely stored.
Submitted personal information, is in no way provided or sold to third parties.
No sensitive information is registered.

 

Warranty

Given two years warranty due to the sale of goods act.
The warranty applies to defects in material and/or production.
The warranty does not apply to defects or damage committed of misuse of the product/ service.
Canasiva Lth will cover shipping costs to a reasonable extent.
Upon return
Please contact customer service:
Canasiva Lth
Support@canasiva.com
Received no packages sent after claims.

 

Refund

If agreed refund, please sent your credit card information, so we cam transfer the
agreed amount.

Cancellation
Given 14-day return policy on goods purchased in our Webshop.
The period begins on the day you receive the order.
You must bear the shipping costs.
Cancellation must be notified to us within 14 days and from cancellation you must return shipment within 14 days.
Communication must be by e-mail Support@canasiva.com
In the message, make us clearly aware, that you want to use your right of withdrawal. You can also use our standard withdrawal form, it can be found here.

 

Withdrawal form

I hereby give notice, that I want to withdraw my contract of sale of the following goods.
Ordered: / received on:
Consumer´s name:
Consumer´s address:
Consumer´s signature:
Date:
Items condition when you send it back.
You are only liable for any diminished value of the goods, resulting from the handling, other than what is necessary in order to determine the type of goods, characteristics and the way of functioning.
With other words, the item appears in the original condition and unopened.
If the product is proven beyond what has been described above, we consider it as used, which means that if you regret your purchase, you only get part or none of the purchase amount return, depending on the product´s commercial value.
You will receive the money, after we have documented that the item, is in its original condition and unopened.

Subscription

When you subscribe by Canasiva.
You commit to monthly delivery, about the first of each month.
For termination, the following
Current month + 30 days..

 

Contact information

Canasiva Lth
28 Hristo Botev Blvd, 4 th floor
Sofia, Bulgaria
Support@canasiva.com

Canasiva´s products are food supplements, with respect to diagnosing, treating
diseases with CBD-oil, we refer you to seek information on the web.